Shopping Policies

Read below for everything you need to know about shopping with Digital Girls Club.

How to make an order

All orders must be made online through our online checkout. We cannot currently process orders over the phone. If you would like to request a custom order you can contact us via email at hello@digitalgirlsclub.com.

Payment methods

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Play, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Shipping

Please note that our products are delivered from different fulfillment centers and have different processing times. To find out the specific processing time for your product please refer to the product page.

  • We are able to ship worldwide
  • Orders are shipped Monday-Friday
  • We aim to deliver all orders within 5-7 working days from the date of dispatch.
  • All of our products are printed on-demand, which means there is a processing time in addition to the estimated delivery time.
  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
  • We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.

Shipping multiple orders

Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Address changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Order tracking

If there is tracking information available, an email with the tracking link will be sent to you once your order has shipped. We do our best to include tracking with all of our orders, but this is sometimes not possible for low price items like greeting cards.

Customs and import taxes

You are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

COVID-19 delays

Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding COVID-19. We are doing our best to minimise these delays and we will keep you updated if your order is affected.

If you have any concerns about the status of your order you can contact us at hello@digitalgirlsclub.com.

Returns and cancellations

As all our products are made to order, we do not accept returns or cancellations.

However, in the unlikely event there is a manufacturing fault with your product, you can return all orders within 7 days for a replacement. Please email hello@digitalgirlsclub.com with your order number and specific details of the manufacturing fault with your product so our customer service team can investigate the issue and send you a replacement.

Privacy policy

We take your privacy very seriously. We will never sell your information to any third parties, we only use the information we collect from you to process your order information and to send you emails at your request. You can see our full privacy policy here.

Contact us

If you have any questions about your order you can contact us directly at hello@digitalgirlsclub.com. We are available Monday through Friday. Any emails sent over the weekend will be responded to the following Monday.